Rachel was the quarterback in our office. Nothing came through the business that did not touch her hands. She was responsible for all office functions: bookkeeping, billing and collections, facilities, client service, computer automation-plus much more. When Rachel left CareerLab, the job description ran two pages. Most applicants would not touch it—it seemed too difficult. But Rachel handled it easily, by being an excellent manager of her time, energy, and efforts. And speaking of energy, she had the highest energy of anyone in the office.
Here are a few brief highlights of her strengths
Computers
Rachel learned new software easily. Within a couple short hours she could get a handle on it and be explaining new features to those of us who had already been using the software for months. When creating our Internet web site, I spent 15 minutes explaining HTML and Rachel created new pages and uploaded them onto the server via FTP without any errors. Her ability not to need to ask questions surprised me. She is a gifted teacher and was very skilled at teaching me, and our clients and customers, to use all of the office equipment, especially computer hardware and software.
Customer Service
Seldom did a week went by without one of our clients, customers, or consultants giving me an unsolicited testimonial for Rachel. Things like "Rachel is really friendly," "You're lucky to have Rachel working here," and "Rachel makes your company look good," rang through the halls. No other employee has ever elicited that much praise.