What hasn't changed?
We don't advocate change for change's sake. In fact, we worry about technology de-personalizing our lives. Some folks never answer their telephones directly; they route them to voicemail. Others talk only by e-mail; you can't meet them face-to-face. What hasn't changed at CareerLab is that we're still a personal company. We care about individual people, one at a time, whether they're at the end of a phone line, FAX, or e-mail, or whether they're sitting in front of us in our new offices.
We thrive on hustle-and-bustle in the waiting room, and one-on-one meetings still dominate our consulting practice. As much as we love the web, we believe in John Naisbitt's "high touch"—that is, in humanizing our service. (That's why Rachel stocks the candy dish with M&M's.)