In Hard Times

One of our consulting associates was struggling with life. I sent her a Hallmark card that said, among other things, "You're a star!" Then I added this 12-word note. I'm often amazed at how few words it takes to get the job done. My card encouraged her, and she replied with the e-mail below.

05/07

Lexa,

These are hard times, but you're a survivor—and yes, a superstar!

Bill


Bill,

Thank you for the card! It was such a nice surprise last week. I had gone home for lunch last week and checked my mail and found it. You picked my spirits up, and I'm going to keep it out where I can always see it for those tough days!

Lexa

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