My stepson died in an auto accident at age 18, and his orthodontist forgave the amount we still owed him. I never forgot that gesture of kindness. Later, I had a chance to continue the kindness.
One of the executives we coached died suddenly and unexpectedly. Although we had completed the assignment and submitted an invoice, we withdrew the invoice in sympathy. This wasn't a $25,000-$50,000 invoice, but it wasn't trivial, either—about $2,500.
May 12, 20—
Hale Knisely
Manager, Rocky Mountain Region
Nata GmbH
850 18th Street, STE 3200
Denver, CO 80202
Dear Hale,
In loving memory of Anneka Wolfe, and to show our concern and friendship for all or you at Nata GmbH, we'd like to forgive this invoice, and wish all of you our sincerest sympathy and ongoing support.
Your friends at CareerLab.
William S. Frank