One of my former CEO-clients is now a trusted advisor. We've become friends and sounding boards for each other. When I felt my practice lacked direction, I created a document called "Consulting Focus," and shared it with Friends.

Preston gave it a lot of thought, and suggested that I help people in extremely emotional situations (a turnaround, a termination, etc.) and therefore am an "emotional coach." I am supportive of people in crisis, but I wasn't sure how well "emotional coach" would sell in corporate America. Nevertheless, I sent this note.