It's always hard to lose well-trained, well-respected team members. Giving them an enthusiastic send-off, including letters of thanks, eases the transition for them, and for me. George O'Donnell was a hard-to-manage consultant. Celina was replacement.
As it should, the letter says it all.
May 16, 20—
Libby Veltry
5582 Antler Trail
Englewood, Colorado 80112
Dear Libby,
I really appreciate everything you've done for me and for our company. We really needed you, your personality, and your skills. (This was the first time an office manager could control and punish George O'Donnell—it was fun to watch.) All the consultants really enjoyed working with you—they told me often, and I hope they told you, too. The clients also liked you, and I got many comments about your helpfulness.
You really took charge of the office and made it run. You took headaches away from me without my realizing it. You made positive changes, sometimes in spite of me. And for all these reason, I appreciate what you've done and want to say thank you.
You contributed more than just office management. You made a difference in our clients' lives by helping and caring for them at times when they really needed help. And that's what this business is all about.
Although it's difficult for us to lose you, I believe you made a good decision to return to school full time to fulfill your personal mission, and I wish you great success and happiness in teaching.
You have my wholehearted support in your career and in your life, and I want you to know you're always welcome back at any time for any reason. Our doors are always open. (Well, my door is sometimes closed—but you're still welcome.)
Thank you for your willingness to train Celina. As I'm sure you're aware, we need all the help we can get. I hope I'll see you in the office again in the next few weeks. And if I don't, please remember, you've got friends here—and I'm your friend.
With warm thanks,
William S. Frank