To Close Sale

My formula of listening 80% and talking 20% always pays off for me. In this case, I surprised my prospective clients at a dinner meeting by remembering their favorite drinks. The preliminary sales work, plus this note, produced the assignment.

October 21, 20—

Dear Viveca and Beckie,

It might seem silly to remember your favorite drinks—but it demonstrates the listening skills and attention to detail your exit-interviewing program will receive.

Best of luck.

Your friends at CareerLab

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