When I hear new buzzwords, I try to learn something about them so clients don't surprise me with questions I can't answer. After a CEO told me he was bringing "balanced scorecard" into his company, I called a knowledgeable friend, and she briefed me.
[Developed by Robert Kaplan and David Norton in 1992, "balanced scorecard" is an analysis designed to translate an organization's mission statement and overall business strategy into specific, quantifiable goals and to monitor the organization's performance in terms of achieving these goals.]
9/24
Peggie,
It means a lot to us that you were willing to share your ideas, enthusiasm and creativity on the "Balanced Scorecard."
I'm always amazed at the depth of your wisdom and helpfulness.
Thanks,
Bill