This is the last in a series of three letters. I distributed a comment card to the eight members of a management team, and am sending them the results of the survey. I included a spreadsheet of the actual scores along with the letter, giving validity to the result.
Dear Team Members,
Here are the results of my customer service survey. I appreciate your participation and support. It means a lot to me.
As you can see, I scored 89.50 overall, about a B+. While that is good, I will improve it, and I plan to discuss low marks with appropriate managers.
We talked about surveying your corporate customers, but at some point you could consider this process for yourself, i.e., having your fellow managers comment on your performance. As I've just learned, this kind of feedback is invaluable and can help us clear up any misunderstandings or misperceptions quickly before they become significant.
If you decide to create your own peer-level survey, I can help you structure your questions. It's a small investment in your time: 1 hour to design the survey, .5 hrs to distribute, 1 hour to follow up and collect comments, 1 hour to crunch the data—about 3-4 hours total.
Many thanks, Bill