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One-Page Generic Want Ad Letter For Director Customer Support

STEPHEN F. GALE
128 Oak Drive | Los Angeles, CA 95676
H: 310-555-1212 | C: 310-788-3635 | sgale@example.com

October 23, 20—

ATTN: V.P. Customer Support
Los Angeles Times
P.O. Box 2323
Los Angeles, CA 95677

Dear Hiring Manager:

Until recently, I was the Director of Customer Support at Conference, Inc., the world's largest dedicated teleconferencing company. I joined Conference, Inc. in 20— when it was a $16MM company with 50 employees and played a major role in its growth to over $75MM and nearly 500 employees. The acquisition by Allnet Communications in 20— and the subsequent merger with GTE Corporation resulted in two years of flat systems sales and the addition of unnecessary layers of management. The major restructuring recently announced by GTE’s new CEO led to the elimination of over 700 positions, including mine.

I’m currently seeking a strategic position with another young technical start-up company with fresh challenges and an opportunity to "make a difference" and help them get it right the first time around.

I am growth oriented and have a proven track record operating lean, but highly effective, profitable and up-beat support organizations. Throughout my career I have and continue to:

Increase Corporate Revenues and Profits through . . .

New business approaches and enhanced services resulting in new revenue sources
Improved product reliability and process improvements
Increased customer satisfaction resulting in higher retention of contract customers
Maintaining focus on P& L while delivering superior service

Successfully Manage With Strong Interpersonal and Leadership Skills . . .

Recruit and cultivate high performance work groups dedicated to customer service
Maintain confidence and employee loyalty thorough demanding times of rapid company growth, mergers, reorganizations and downsizing
Accountable to staff members for training, growing, and developing careers
Adept at making autonomous decisions and working with minimal supervision

Strategically Plan For . . .

Meeting customer needs, satisfaction and additional revenue opportunities
Improved processes / organizational structure/ personnel placements
Crisis management / escalation policies / disaster recovery procedures
Improved product functionality, reliability and Y2K & ISO9000 compliance
Innovative methods of remote diagnosis, software upgrades and training

I look forward to the opportunity to meet with you regarding your organization's needs and how I might contribute to its future success. Please feel free to contact me at 310-555-1212.

Sincerely,
Stephen F. Gale

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25 Reasons I love consulting.
by William S. Frank

Brand. You are your own brand, and you can define it any way you want. For many years, I provided outplacement to the ex-employees of Schlumberger, the world's largest oilfield service corporation. When departing employees left the company, they didn't request outplacement in their severance package. They said, "I want Bill Frank."
Demand. The world will always be full of terrible problems that need solving.
White Hat. I can be a helper and get paid for it.
Pay. I can be paid to do things I'd gladly do for nothing.
Variety. Every day is different.
Happiness. At this stage of my career, I only work for people I respect and care about. If a client micromanages me or is otherwise no fun, I complete the assignment and replace them.
Talent. I'm using 110% of my talents and stretching myself to the max.
Change. I can change my focus any day I want. If you're a McDonald's franchisee, you don't say, "Hey, I've got this great idea for a meatball sandwich—let's try it out today." In consulting you can adjust your focus hour-by-hour, as long as your clients still understand and appreciate what you do.
Income. No one else would pay me as much as I pay myself.
FUN. I can't think of anything I'd rather be doing.
Retirement. I can write and consult as long as I am physically and mentally capable. Peter Drucker worked into his 90s, and when asked which book was his best, he said: "My next one."
Job Security. Although clients come and go, no one can come into my office and say, "Pack up your stuff . . . You don't work here anymore." In 29 years, I've only had one employer: ME.
Travel. I don't have to travel unless I decide to. I travel if it's both FUN and profitable—or at least FUN.
Commute. I live five minutes from my office, a corner office in an upscale six-story tower. In winter, I leave a heated garage at home and drive to an underground heated garage at work. There's seldom time to hear even one song on the radio.
Vacation. Consulting is more fun than vacation (except on Wailea Beach in Maui).
Friends. I have developed hundreds of close acquaintances and several lifetime friends.
Time. I can work as much or as little as I like: four-hour days or 18-hour days. (Of course, my income will reflect that.)
Employees. I can work with employees, subcontractors, partners, or alone—I've done it all.
Passive Income. I've developed several products that provide "mailbox money." I earn while I'm sleeping.
Ethics. I've never had to violate my values or personal code of ethics. I've never had to lie, purposely deceive or harm others, or promise things I can't deliver. I go to bed with a clear conscience. That doesn't mean there's never any conflict. But the conflict is conducted according to generally accepted business practices.
Virtual. My career is fairly portable. With the Internet, e-mail, cell phone, and FedEx, I can work nationally, even internationally from my office—or anywhere in the world.
Purpose. I make a difference in peoples' lives every day. I see it in their faces, hear it in their voices, and read it in their thank-yous.
Experience. Every painful or joyful life experience makes me a better consultant. So does every person I meet or book I read. Grey hair can be good in consulting.
Structure. I have to work very hard, and the clients expect superb results—but I get to structure my days, weeks, months, and years.
Boss. Most of the time, I love my boss.

As I was posting these letters online, I realized I want to communicate my love for consulting. It's just a great business. The single letters, taken together, may create a picture of enjoyment, but in a burst of creativity I listed some of the reasons consulting is such a good fit for me—and perhaps for you, too. They are not prioritized; this is just how they came out.