When there is absolutely nothing that I can do for another person, I'll find an online article they might enjoy: an article from sites like nytimes.com or moneymagazine.com. Or if they're human resources professional, I'll access something from the Society for Human Resources Management (SHRM.org).
I also love to send New Yorker cartoons that are timely and on-target. There's always something you can do that positions you as someone who gives back. And that's really key to getting people to accept your calls when you return for the second, third, or fourth time.
Matt: Great, I can do this.
#10: The handwritten thank you note.
BF: I'm still a believer in those, because when the mail is delivered, two or three pieces hit my desk, but there are a hundred e-mails in my inbox. One way of standing out is to take the time to send a handwritten note, and it doesn't need to be a 250 word note. It can be a one line note. 'Thank so much for the time you took to help me find my direction. It meant a great deal to me."
Matt: Sure.
BF: On our website, www.cover-letters.com, there are dozens of thank you notes you could get ideas from. Thank you notes are the circle that brings it all together.
Conclusions
BF: Matt, what are you thinking as you're hearing all this?
Matt: It's a job. It's a full-time job to get a job. I think these are all things that I intuitively know, but do I do them all the time? No.
I've spent my life talking to people for a living, but that's different, because you're extracting information from people to write an article or produce something.
Bill: Yeah.